Thank you for shopping at Ambrette Perfumes! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please read through our Refund and Return Policy below to understand how we handle returns, refunds, and exchanges.
1. Returns and Exchanges
We accept returns and exchanges for items that meet the following conditions:
- Eligibility: To be eligible for a return or exchange, the item must be unused, unopened, and in the same condition as when it was received. It must also be in its original packaging.
- Timeframe: You can return or exchange your items within 30 days of receiving your order. After 30 days, we are unable to process returns or exchanges.
- Non-Returnable Items: For hygiene and safety reasons, used perfume or any opened bottles cannot be returned or exchanged. If the item is damaged or defective, please see the section below.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly offer you a refund or replacement for the damaged product. To assist us in processing your claim, please provide:
- Photos of the damaged or defective item
- Your order number
- A brief description of the issue
Once we receive your request, we will guide you through the next steps to resolve the issue.
3. How to Return or Exchange an Item
If you would like to return or exchange an item, please follow these steps:
- Contact Us: Reach out to our customer service team at [info@ambretteperfumes.com] or through our contact form on the website. Provide your order number, the items you’d like to return, and your reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization and details on how to return the item.
- Ship the Item Back: Please package the item securely and ship it back to us using a trackable shipping service. The return address will be provided in the Return Authorization.
Please note: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that depending on your payment provider, it may take a few business days for the refund to be reflected in your account.
- Full Refunds: If you are returning an unused, unopened item, you will receive a full refund minus any shipping charges.
- Partial Refunds: In the case of opened or partially used items, a partial refund may be issued, depending on the condition of the item.
5. Exchanges
If you wish to exchange an item for a different fragrance or product, please contact us directly. We will guide you through the process of exchanging your item and help you choose a suitable replacement. If there’s any price difference between the two items, you will be informed of the adjustment.
6. Shipping Fees
- Return Shipping: You are responsible for any return shipping fees, unless the product is defective, damaged, or incorrectly shipped.
- Original Shipping: Shipping fees for your initial order are non-refundable, except in the case of damaged, defective, or incorrect items.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy or need assistance with a return or exchange, please don’t hesitate to contact us:
Ambrette Perfumes
Email: [info@ambretteperfumes.com]